Here’s a modestly radical idea for getting the most from — and providing the most support for — the people you work with, wherever you work. Stop trying to manage them. What You Should Be Managing “Management,” at least as most often traditionally defined, is great for many business assets, resources, and processes. However, people…

If you consume any information about business, technology, or business technologies, you’ve doubtless come across two terms pretty frequently. Those terms are “customer experience” or “CX” and “user experience” or “UX.” …

One of the most popular business applications of artificial intelligence (AI) is automation of processes, typically but not exclusively within information technology (IT). Like every other significant business and IT initiative, AI-enabled automation promises significant benefits, but comes with some potentially daunting challenges. …

I’ve been introduced to a new company and a new solution focused on customer relationship management (CRM). I think Ayulla’s Tapdesk will make effective CRM more accessible and effective for more smaller and mid-size businesses (SMBs) than today’s market leaders. CRM for SMBs: Lots of Offerings, Few Solutions Every type and size of business relies upon some form…

For more than four decades, the best part of my work has always been the great people I’ve met, worked with, and sometimes just watched from afar. Two of those people are spearheading two separate efforts, each of which I think merits your attention. …

My biases: I’m proudly African-American, descended from descendants of slaves, and privileged. My wife and I both work from our own home, in beautiful Sonoma County, California. We’ve been married for more than 30 years. The U.S. …

“How do you root out bad cops without changing the behavior of good cops?” This provocative question begins an opinion piece by Jason L. Riley, a member of The Wall Street Journal’s Editorial Board, published on June 1 and entitled “Good Policing Saves Black Lives.” The article highlights a forthcoming…

Decades ago, all watches and clocks had hands. These timepieces only became analog when their digital successors gained prominence. With the advent of artificial intelligence (AI), we might think of its inspiration and predecessor, human thought, as “organic intelligence” (OI). …

In the 1970s, a phrase popular among environmental activists around the world advised people to “think globally, act locally.” Today’s coronavirus pandemic requires global thinking and local action from every organization and individual able to contribute. Huawei does business in more than 170 countries around the world. The company has…